Member FAQs

General FAQs

What is YANA Healthcare?

YANA Healthcare is an exclusive employer-sponsored membership that provides you with access to a suite of virtual medical and mental health services tailored to your needs. With YANA Healthcare, you can take control of your well-being and enjoy the convenience of accessing top-notch care from the comfort of their home. YANA Healthcare is not an insurance plan, and we recommend that members also consider a high deductible health plan to cover costly and unanticipated care expenses.

What sets YANA Healthcare apart from traditional healthcare?

Unlike traditional healthcare, where access can be a challenge, our virtual platform offers same-day doctor visits for primary care, urgent care, and mental health - in addition to therapy within 2-3 days. With our membership, you also enjoy a wide range of benefits, including free delivery of the most commonly prescribed medications at no extra cost.

How much can I expect to save with YANA Healthcare?

With YANA Healthcare, you can enjoy significant savings. Medications on our covered list are provided for free, eliminating out-of-pocket expenses. Additionally, doctor visits for primary care, urgent care, and mental health are fully covered. If you currently lack insurance, you can save on medications, doctor visits, and therapy visits. Say goodbye to costly visits, as an average primary and urgent care visit can range from $120 to $180. Your YANA Healthcare Membership ensures concierge-level care, with virtual provider visits at your fingertips. It's the care you deserve!

Does YANA share my health information with my employer?

Absolutely Not! YANA is committed to maintaining the utmost confidentiality of your health information. We DO NOT share any of your health data with your employer or coworkers. Your privacy is our top priority, and we have implemented extensive security measures, including HIPAA-compliant safeguards, to ensure the confidentiality and protection of your health information. Rest assured that your data is handled with the utmost care, and our commitment is to provide you with a secure and private healthcare experience. For more information about your PHI, please refer to the Notice of HIPAA Privacy Practices.

What services are included in my membership?

With YANA Healthcare, your monthly membership grants you access to a wide range of virtual healthcare services. You can benefit from virtual primary care, urgent care, mental healthcare, therapy visits, valuable self-care resources, and the added convenience of free delivery for commonly prescribed generic medications, right to your doorstep.

How many visits are included in my membership?

The number of visits included in your membership is determined by the specific package selected by your employer. During sign-up, you will be informed about the allocated number of visits available to you. These visits encompass a range of healthcare services, including those for mental healthcare, therapy, primary care, and urgent care. Any visits beyond the allotted number specified in your package will incur additional charges. These charges will be applied on a per-visit basis and will be the responsibility of the member.

How does YANA Healthcare save me time and money?

YANA Healthcare is designed to streamline your healthcare experience, saving you valuable time and money. With our virtual platform, you can access all the benefits and services from the convenience of anywhere, eliminating the need for time-consuming appointments and waiting rooms. Plus, we offer home delivery of covered medications, further enhancing convenience and cost savings.

Primary Care FAQs

How does YANA's virtual primary and urgent care work?

YANA virtual primary and urgent care allows you to connect with primary care providers remotely through video calls on the mobile app or web app. It provides instant access to medical consultations, diagnosis, treatment, and preventive care, all from the comfort of your own home or wherever you have internet access - without the need for in-person visits.

Can YANA's virtual primary care providers prescribe medication?

Yes, YANA's board-certified physicians can prescribe medication when deemed necessary for your treatment. If prescribed, our partner pharmacy will send medication directly to your doorstep - free of charge.

How do I schedule an appointment for virtual primary care?

Setting up an appointment for virtual primary care is fast and convenient. You can easily book an appointment through our user-friendly web app or mobile app. All you need to do is simply log in to your account, click "See a provider", select "Primary & Urgent Care" and fill out quick assessment. A provider will then review your form and reach out to you for your session.

What types of conditions can be treated through virtual primary and urgent care?

Virtual primary and urgent care can address a wide range of common healthcare needs. This includes routine check-ups, infections, minor illnesses, medication refills, preventive care, and management of chronic conditions. Certain conditions may require in-person evaluation or specialized care, which your primary care provider can guide you on.

How quickly can I see a virtual primary and urgent care provider?

YANA offers same-day visits for virtual appointments, ensuring instant access to care. Setting up an appointment is done quickly on our dedicated mobile app. You just fill out an intake questionnaire and you will quickly be connected to a primary care provider the same day through a secure video call.

Are YANA's virtual primary care visits secure and confidential?

Yes, privacy and confidentiality is our top priority. Our platform is built with robust security measures to safeguard your personal and sensitive information. Our providers also adhere to strict confidentiality standards, ensuring that all sessions are conducted in a secure and confidential manner. You can have peace of mind knowing that your privacy is always protected.

Mental Healthcare FAQs

What types of conditions can be treated through YANA's virtual mental healthcare?

The YANA platform is designed to address a wide range of treatable mental health conditions. Whether you are dealing with anxiety, depression, insomnia, or other challenges, our experienced mental health providers are here to help. They are experts in mental health and can tailor their treatment plan to meet your unique needs. We believe in providing comprehensive and personalized care to support your mental well-being.

Are YANA's virtual mental health appointments secure and confidential?

Can I receive prescriptions for mental health medications through YANA?

Yes, our licensed providers are authorized to prescribe and manage medications as part of your virtual healthcare plan. If deemed necessary for your treatment, they can discuss medication options, prescribe medications, and provide ongoing monitoring and management. Our providers will work closely with you to ensure that you receive a personalized treatment plan that works best for you.

How do I setup an appointment for YANA's virtual mental health care?

Setting up an appointment for virtual mental healthcare is fast and convenient. You can easily book an appointment through our user-friendly web app or mobile app. All you need to do is simply log in to your account, click "See a provider", select "Mental Healthcare" and fill out quick wellness assessment. A provider will then review your form and reach out to you for your session.

Therapy FAQs

What types of therapy are available through YANA's virtual therapy sessions?

We offer a diverse range of therapy options through virtual sessions. Our highly qualified therapists are experienced in various modalities, including cognitive-behavioral therapy (CBT), psychodynamic therapy, mindfulness-based therapy, acceptance and commitment therapy (ACT), and more. We tailor the therapy approach to meet your unique needs and goals.

Is YANA's virtual therapy confidential and secure?

Absolutely. We prioritize your privacy and confidentiality. Our virtual therapy platform uses secure encrypted technology to ensure the utmost confidentiality of your sessions. We adhere to strict privacy protocols and comply with all relevant data protection regulations to safeguard your personal information and ensure a safe therapy environment.

How long are virtual therapy sessions?

Virtual therapy sessions typically last around 25 minutes. However, the exact duration may vary based on your specific needs and treatment plan. Your therapist will work with you to determine the appropriate length of sessions to maximize the effectiveness of therapy while respecting your schedule and preferences.

Is virtual therapy as effective as in-person therapy?

Yes, virtual therapy has been extensively studied and has been found to be as effective as in-person therapy for many individuals. Research consistently shows positive outcomes and high levels of patient satisfaction with virtual therapy. It offers the same evidence-based treatment modalities, such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and more.

How do I schedule a virtual therapy session?

Scheduling an appointment for a virtual therapy session is fast and convenient. You can easily book an appointment through our user-friendly web app or mobile app. All you need to do is simply log in to your account, click "See a provider", then click "Therapy", and select a date and time that works best for you.

Can I choose the same therapist for ongoing virtual sessions?

Yes, if you find a therapist that you connect with and would like to continue working with them, you can request to schedule ongoing virtual sessions with that therapist. We believe in the importance of building a strong relationship, and continuity of care is an essential aspect of our virtual mental health services.

Medication FAQs

How do I know if my prescribed medication is included in my membership?

You can easily determine the eligibility of your prescribed medication by referring to our comprehensive formulary. The formulary contains a list of medications that are covered in your membership. Additionally, our support team is available to assist you in confirming the eligibility of your prescribed medication. If the medication is not included in our formulary, you will be charged extra for the medication.

How many medication shipments are included in my membership?

Your membership includes one medication shipment per month as part of our service. However, should you require more frequent deliveries or additional medications beyond the monthly shipment, those would be considered outside the standard coverage. In such cases, any extra medications and associated delivery costs will be your responsibility, requiring payment out-of-pocket. For more details on medication coverage and delivery, please contact our support team.

How are the medications packaged for delivery?

We prioritize the privacy and protection of your medications. All medications are securely and discreetly packaged to ensure confidentiality and safeguard their integrity during transit. Our packaging adheres to industry standards and regulations to guarantee the safe delivery of your medications to your doorstep.

What should I do if I have to change my prescription or need to add a new medication?

If you have to make any changes to your prescription or need to add a new medication to your regimen, please setup a new appointment with your provider. They will assist you in updating your information and ensuring a seamless transition for your medication delivery. Our goal is to accommodate your evolving healthcare needs and provide you with the utmost convenience throughout the process.

What is the estimated delivery time for the medications?

The estimated delivery time for medications is typically within 3-5 business days after the prescription is processed. However, please note that delivery times may vary depending on factors such as your location and external shipping circumstances. Our delivery service strives to ensure timely delivery, and you will receive updates and notifications regarding the progress of your medication delivery.

Is the medication delivery service available nationwide?

Yes, our medication delivery service is available nationwide, ensuring access to convenient medication delivery regardless of your location within the country. Whether you reside in urban or rural areas, our delivery network is designed to reach you with ease and efficiency.

Who is YANA's Partner Pharmacy?

YANA's partner pharmacy is GoGoMeds - a cloud-based pharmacy utilizing technology to provide patients with convenient and affordable quality medications at their fingertips and delivered to their door. They are accredited by VIPPS® as a full-service pharmaceutical technology company licensed and authorized to do business in all 50 states and Washington, D.C. They are located at 525 Alexandria Pike, Suite 100, Southgate, KY 41071 and their phone number is (888)795-5826. If you have any questions directed to a pharmacist, please feel free to contact GoGo Meds directly and they will be happy to help. If you choose YANA’s partner pharmacy, they will ship your medication for free. You can always use your own pharmacy, but you may be responsible for any additional costs incurred.

What happens if there are delays in the delivery of my medications?

We understand the importance of receiving your medications on time. In the rare event of any delivery delays, our dedicated support team will proactively communicate with you to provide updates and make necessary arrangements to ensure the prompt delivery of your medications. Your satisfaction and well-being are our top priorities, and we strive to resolve any issues promptly and efficiently.