Customer Success Coordinator
Operations
Los Angeles
Job description
As a Customer Success Coordinator at our virtual telehealth company, you will play a vital role in ensuring the success and satisfaction of our valued customers. In this full-time position, you will be responsible for managing the onboarding process, providing ongoing support, and serving as the primary point of contact for our customers. If you have a passion for delivering exceptional customer experiences, possess excellent communication and relationship-building skills, and thrive in a fast-paced, client-focused environment, we invite you to join our team.
Responsibilities
- Serve as the main point of contact for our customers, ensuring their needs are understood and addressed in a timely manner
- Manage the onboarding process for new customers, coordinating with internal teams to ensure a smooth and successful implementation
- Conduct training sessions and provide ongoing support to customers, assisting them in utilizing our virtual telehealth platform effectively
- Proactively identify opportunities to enhance the customer experience and provide recommendations for process improvements
- Monitor customer usage and engagement metrics, identifying trends and potential areas for improvement
- Advocate for customer needs and feedback within the organization, working closely with cross-functional teams to drive customer success
- Resolve customer issues and concerns, escalating when necessary to ensure timely and satisfactory resolutions
- Collaborate with the sales team to identify upsell and cross-sell opportunities, driving customer growth and retention
Job requirements
- Bachelor's degree in Business Administration, Communication, or a related field (or equivalent experience)
- Proven experience in customer success, account management, or a related customer-facing role
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Strong problem-solving skills and the ability to think strategically to drive customer success
- Detail-oriented with excellent organizational and time management skills
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
- Familiarity with CRM software and customer support tools
- Empathy and a customer-centric mindset, with a passion for delivering exceptional customer experiences
More job openings
